RETURN POLICY
Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. Unfortunately, we cannot cancel orders once the product has been shipped.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition as when received, and in its original packaging. A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.
Customers will only be charged once for shipping costs (this includes returns). No restocking fee will be applied for returning a product.
If the return is initiated by the customer (e.g., change of mind), the customer will be responsible for the shipping fee. The exact fee will depend on the courier service selected.
If the return is due to our error, such as receiving damaged or incorrect items, we will cover the return shipping fees.
Refunds (if applicable)
Once we receive and inspect your return, we will notify you via email. You will be informed whether your refund has been approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please:
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Check your bank account again.
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Contact your credit card company, as it may take some time for the refund to officially post.
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Reach out to your bank, as processing times can vary.
If you have completed these steps and still haven’t received your refund, please contact us at Support@storeameri.com.
Return Address
Please contact our customer service team at Support@storeameri.com to obtain the return address.